1. Correctly paid monthly fees
A correctly charged hostel operation fee is non-refundable, subject to rights that cannot lawfully be excluded. Verify the invoice period, resident details and amount before paying.
2. Duplicate payments
If you believe you paid the same invoice more than once, contact the hostel administrator who manages the resident account. Include the invoice month, payment dates, amounts and transaction references so the transactions can be checked. Do not send your UPI PIN, OTP or banking password.
3. Incorrect amount or other payment error
If you believe you were charged the wrong amount or a payment was applied to the wrong invoice, contact the hostel administrator with the invoice details and transaction reference so the fee record and available payment information can be reviewed.
4. Money debited but invoice still unpaid
Keep the bank or UPI transaction confirmation and reference. Allow time for the payment status to update, then contact the hostel administrator if the invoice still appears unpaid. Do not make another payment solely because the status is delayed without first checking the transaction where practical.
5. Review and refund outcome
Duplicate payments, incorrect charges or payments applied to the wrong invoice will be checked against invoice and payment-provider records. If confirmed, the hostel operator will correct the record and arrange any applicable refund through the payment-provider process, subject to legal requirements.
6. Processing time
Investigation and any approved refund may take time because payment providers or banks may need to process the transaction. A specific processing time cannot be guaranteed on this page. Keep your transaction reference until the issue is resolved.
7. How to raise a payment issue
Contact the hostel administrator who manages the resident account. Provide the invoice month, amount, approximate transaction time and payment reference. Never share a UPI PIN, OTP, password or full card credentials.