1. Contact us
For questions, privacy requests, complaints, resident-data corrections, invoices, payment status or fee disputes, contact the hostel administrator who manages the resident account. The current site does not publish a direct personal phone number or email address.
Resident and invoice help
Ask the hostel administrator who manages your resident account to review the relevant record. Include only the information needed to locate the issue.
Platform access help
For help accessing a resident payment link or understanding a page, contact the administrator who shared the link with you.
2. Information to include
Describe the issue and include your room number, invoice month, payment amount and transaction reference where relevant. Share only the information needed to investigate the issue.
3. Protect your account
Never share your UPI PIN, OTP, banking password or full card credentials with anyone claiming to provide support. Do not post sensitive payment information in a public group.
4. Payment-provider assistance
For a transaction that appears to have failed or been debited incorrectly, retain your payment confirmation. We may ask you to use the payment provider's official support process when necessary.